A Satisfied Customer Service Experience! - Customer Support Specialist DearDoc Employee Review

5.0
Jul 25, 2025
Recommend
CEO approval
Business Outlook

Pros

In my experience as a Customer Support Specialist II, this position is both exciting and demanding, but in a positive way. Every day is different, and I feel like I'm always learning new things, not just about our systems, but also about how to effectively and empathetically handle customer issues in real time. In contrast to simply following scripts, you are encouraged to think critically here. That adds significance to the work.

Cons

It can be challenging to balance priorities on busy days due to the unpredictable ticket volume.

Explore other reviews about DearDoc

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for this organization, they scam local business's, having pending lawsuits over it, purposefully hire young newly grads who don't know better, taking advantage and its sad. If your fresh out of college and wonder how lucky you are to have gotten this job, just know, your not lucky, its exactly what they want. The owner says his grandpa was a dermatologist and thats why he needs to benefit healthcare. This is the scariest part. The company re sells technology they DO NOT OWN at a scarily marked up price tag to business's that lack the knowledge to know better. The sale is a one call close, they teach you to pressure people to the point of making them hangup. It's a really scary thought that this company exists.

Cons

For anyone looking to work at this company, do not. For anyone that has worked for this organization, knows what is going on, and keeps showing up, look at yourself in the mirror. How do you want to remember your life and legacy? Your better than this.

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