Customer Success Through Empowerment! - Customer Success Manager DearDoc Employee Review

5.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Although I don't have any experience in healthcare, I joined as a Customer Success Manager with some tech knowledge. After a few weeks of a seamless onboarding process, I felt comfortable handling client calls. Although you are expected to run your book of business, you are never left alone because the company truly values ownership. I appreciate that assisting clients in truly receiving value from their purchases is just as important to client success as retention.

Cons

Maintaining a comprehensive portfolio of accounts calls for excellent follow-up abilities and organization.

Explore other reviews about DearDoc

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for this organization, they scam local business's, having pending lawsuits over it, purposefully hire young newly grads who don't know better, taking advantage and its sad. If your fresh out of college and wonder how lucky you are to have gotten this job, just know, your not lucky, its exactly what they want. The owner says his grandpa was a dermatologist and thats why he needs to benefit healthcare. This is the scariest part. The company re sells technology they DO NOT OWN at a scarily marked up price tag to business's that lack the knowledge to know better. The sale is a one call close, they teach you to pressure people to the point of making them hangup. It's a really scary thought that this company exists.

Cons

For anyone looking to work at this company, do not. For anyone that has worked for this organization, knows what is going on, and keeps showing up, look at yourself in the mirror. How do you want to remember your life and legacy? Your better than this.

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