Poor management and no advacement - Anonymous employee Delaware North Employee Review

2.0
Nov 11, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have learned a ton about the hospitality industry which ultimately led to me getting a degree in that field. Have a diverse amount of experience doing 8 different qualifications and have my certification through ServSaf paid by the company.

Cons

Management is poor to say the least. They are inconsistent and forget to do stuff daily. They micromanage everyone and are usually too hot headed to accept their own mistakes. They choose some of the most peculiar people to move up when someone who has that field of study is left hanging. I gave them 8 and a half years and I am on my way out and will not look back once I'm gone.

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Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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