A love/hate relationship - Guest Services Delaware North Employee Review

3.0
Jan 16, 2012
Recommend
CEO approval
Business Outlook

Pros

A lot of amenities of the hotel are offered to employees for special events Good pay All the people within the lodge are great to work with Greenpath GuestPath big spin for rewards (gift cards, cash, hotel amenities, yosemite activities) Allstar rewards for employee recognition DNC properties around the world(transfer to locations, discounted rates ect) The love that I have for this company comes simply from the comitment and years I have put in as well as my fellow team members

Cons

Everywhere you look in employee materials say great opportunities for advancement but they are rare and far between, let alone ypou better hope you don't get passed up for the managers friend. Upper & Senior management kind of do whatever they want with no regards to the employees or the affect it will have on the departments. I have been passed up for promotions more than once buy someone who doesnt know what their doing but was friends with the manager. I understand that the hospitality industry fluctuates therefore you cant have set schedules but the way the schedules are are ridiculous. They come out 2 days prior(if your lucky) to when the new week is supposed to start and a lot of times there's turn arounds split days no consistency at all. It especially frustrating when certain employees like nights but get put on mornings and others like mornings but get put on nights but no switching is allowed. They have HR focus meetings to see where management can improve but it goes no where. There isnt even a brochure on the activities offered and if there were we would probably never have them in stock as with the rest of the brochures here. Management sits in their office and has no idea what is actually happening on the floor Lack of communication between departments

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5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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