They laid off thousands with no warning in a pandemic - General Manager Delaware North Employee Review

1.0
Mar 18, 2020
Recommend
CEO approval
Business Outlook

Pros

- The high turnover rate means you get to meet tons of new people. - The owners of the company are expert liars! It'll keep your deduction skills sharp! - 'Chaos Management' is the only management style at the corporate level! It keeps the workplace thrilling, invigorating and 100% unpredictable. - They're always looking out for the big guys! They care enough about their directors and c-suite that they're willing to lay off thousands in a pandemic with no pay or benefits to help pad their profits. Not bad, for a multi-BILLION dollar company. - They're very focused on attracting new talent. They need to attract the workers who run away, screaming, after all.

Cons

- They've exhausted the hiring pool in some places and have such a bad reputation as employers that the only people who work there are the desperate, those with no other option, or those who simply don't care. - The pay disparity and penny-pinching is disgusting. If employees knew the distance between management, directors and front-line staff, they'd riot. - Pointless initiatives that make some director or someone at corporate look good, but are forgotten about 3 - 6 months later. But lead to chaos and confusion for front-line staff since no one ever knows what is important since EVERYTHING is important. - No job security. And this goes both ways. You could be let go for any reason, really. But more than likely you'll be like the tens of thousands of other employees and realize how awful any aspect of Delaware North is, and how demanding it is, for the bare-bone minimum wage they pay, because you know that means they'd pay you less if they could, and run away... screaming. Side note: I wasn't kidding about them exhausting the talent pool in areas. They are scraping the bottom of the barrel when hiring, and when I hear the VPs and c-suite talking about attracting workers Vs. retention, it's just completely ignoring the problem. And what is the problem? This company is terrible to work for and offers almost no pay, no future and no hope.

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5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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