Concern for Employees is a Patina Over Substance - Server/Waiter Delaware North Employee Review

2.0
Jan 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The brand lends itself to a lucrative serving experience, depending on the property you work for. There are also opportunities for advancement within the company, including a plethora of networking opportunities.

Cons

Don't expect the company to look out for your well-being. They nickel and dime hours and benefits with the expected apathy towards its employees you would expect of a large corporation. Its recent acquisition by Delaware North did not help matters. The lack of adequate communication and concern for employees after the pandemic was a frustrating experience. Delaware North experiences billions of dollars in revenue each year and is owned and operated by one of wealthiest families in world with an estimated net worth of 3.3 billion dollars. Although it is no Disney, it's furlough of 55,000 employees without any compensation and communication puts it towards the top of the list with companies that should not have been responsible for the livelihood of thousands it offered employment.

Explore other reviews about Delaware North

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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