Great company but very Disappointed with our managers - Anonymous employee Delaware North Employee Review

2.0
Nov 14, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I honestly go to work everyday for my customers. I know how it may sound but that is the honest truth. I love my customers and keep in mind I work in the financial district downtown on bunker hill. They come in sometimes 2-4 times a day. Myself and my co-workers know them by name and even though they are not there that long we have established great relationships with each of them. Besides that I have a set schedule, off on weekends, and latest we work is until 4:30

Cons

Management doesn't seem to know anything, they don't communicate with one another, they don't fully train anyone for any position and just throw you in the position and your basically on your own. I'm an hourly associate and I myself had to train our new manager. They are unprofessional in the sense that they talk about employees in front of everyone including customers.

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Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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