Ontario, CA DNC is a HORRIBLE place to work. - Cashier Delaware North Employee Review

1.0
Nov 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Coworkers MIGHT be nice. its a paycheck.

Cons

MANY- but main thing is the horrible managers that like to bully employees. (DAWN- horrible woman) Management takes advantage of TSA and security checkpoints. When inspectors or people they dont want to deal with come - (BBB, Health Department, Union Reps, even workers trying to collect their last check), they just wont let them up. Without an escort or a ticket, they cant come up. Once I even saw an inspector buy a cheap refundable ticket just to get up to inspect, they reported him to TSA. Because of Anti-Terrorist laws, its now illegal to buy a ticket without the actual intention of flying/ just to get past security.Think about it... Why would DNC managers NOT let these people up? Because they are low class and up to no good. I stuck this job out for a few years because I was helping my mom payoff our house. Being young and having no work history, i didnt have much options. Because of this, I saw the incredibly high turnover that they have here. I literally saw hundreds of different people come through here. Yes, there were some longterm/lifers, but id say 70% of people there lasted anywhere from half a shift to 3or 4 months. Most people just got really sick of the management. You have to park in an employee parking lot, and a shuttle picks you up. Then you have to go through security. So from the time you actually park, wait for the shuttle, and then make it through security, you no joke waste AT LEAST 20-30 minutes out of your day - EVERY MORNING, without fail.That adds up. Thats like 2-3 hours a week that you are "at work", yet not getting paid. By the way -Not getting paid? These guys have been in several class action lawsuits for not paying overtime. many times I dealt with this BS myself. Also many customers are nice, BUT many are VERY VERY RUDE and they are aggravated because they missed a flight, are traveling tired and hungry, and are just looking to vent/blow up on someone. Because of very bad management, you will ALWAYS be out of certain items, which customers will (of course ) ALWAYS want and lose their minds over. Some of these people were beyond childish. Even then, I think the managers were worse. Last but not least, Im a Marine Corps Sgt, and even tho I've literally been dug through the mud in the Corps, I feel I was ALWAYS treated better and with much more respect in the Corps, even while getting hazed, yelled at, getting broken down mentally and physically. At least that served a purpose. The managers at DNC bully people simply because they feel they can, they are in somewhat of a loophole. Its literally too hard to check up on them because of TSA checkpoints. So they abuse what little power they have in life, to try and make themselves feel better by trying to bring others down. Maybe thats why bootcamp was easy for me, because DNC was a hostile workplace from hell that was even worse.

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Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
1mo
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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