Sinking Ship: Culture and Competitiveness Gutted by Post-COVID RTO - Senior Manager Dell Technologies Employee Review

2.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Sol8d Benefits & Compensation: The company's core benefits package is genuinely strong. The health benefits are good and the 401k employee match is solid. Additionally, if you were fortunate enough to survive the recent reductions, you can still collect a consistent, semi-decent paycheck. ​Talented Colleagues: Despite the high turnover and turmoil, I work with incredibly smart and dedicated people across the globe who are doing their best with limited resources.

Cons

The RTO Disaster: The most damaging policy change has been the mandatory post-COVID RTO. This policy has fundamentally killed our ability to operate effectively as a global organization. It has created unnecessary friction for distributed teams, reducing our productivity instead of improving it. I strongly suspect, as do many others, that this policy is a cruel way of reducing headcount without having to pay severance packages. ​Cultural Collapse and Leadership Neglect: The internal distress is measurable and undeniable. Our last company check-in (Tell Dell) showed our eNPS score has plummeted from 70 to 32 in just two years. That dip is atrocious and should be a five-alarm fire for any executive team. Instead, leadership and HR have offered no substantive solutions, failing to address employees' deep and legitimate concerns in the slightest. This neglect signals that management does not value the people who actually drive the company's limited success. ​Crippled Competitiveness: The combination of low morale and RTO friction has directly crippled our ability to compete and win in the marketplace. We are currently being held up by a few legacy business areas, but those areas are under immense competitive threat, and we are not organized or motivated to fight effectively.

Explore other reviews about Dell Technologies

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Huge company with opportunities to grow and work with other teams

Cons

The multiple time zones and countries meant a lot of night or early morning calls. Also layoffs were and are pretty regular.

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume. Benefits.

Cons

Within two years of working for Dell Small Business, they've cut our commission rate at least five times, cut our base salary by over $10,000, had all sellers RTO, and blocked any moves within the company outside of SMB, all while increasing KPIs. Meaning more work and less incentive. The managers have almost no pull and are used as messengers to deliver bad news every couple of months. I would never, in good faith, recommend that any of my friends or family work in this department.

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