Great remote work benefits, but local management issues - Technical Support Engineer L2 Dell Technologies Employee Review

Huge company with opportunities to grow and work with other teams

The multiple time zones and countries meant a lot of night or early morning calls. Also layoffs were and are pretty regular.

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.