my view as Technical Support Agent - Technical Support Agent Dell Technologies Employee Review

Work Life Balance is great

Layoffs are always around the corner

The benefits are good overall. PTO is generous and the culture is pretty good depending on your department. Dell has a lot of vendors it partners with that offer a lot of incentives. They put on many events which can break up the monotony after returning to office 5 days a week.

Commission payouts have significantly decreased since I started. They seem to change the commission structure every quarter which is frustrating. Quotas are inflated due to price increases across the industry. They continue to implement new KPIs which must be met in order to get promoted. So you're essentially having to constantly do more work for less pay.