Adminstration Skills? - Sales Account Manager - EBD Division Dell Technologies Employee Review

3.0
Mar 15, 2010
Recommend
CEO approval
Business Outlook

Pros

solid product training at the beggining. Decent presales support representatives assisting sales team. Good training on IT hardware on IT storage, servers, virtualization in general. Good commission on high margin deals/sales won...

Cons

extreemly high load of admin yet this role was positioned to me as senior. Had worked in a previous company ( at an equivalent level ) there was a much more structured set up of data on clients which was accurate & was a starting point from which to profile a given enterprise for opportunity, Zero realistic marketing support - eBlasts sent to contacts often moved on from company, inaccurate / non decision making + even in some cases deceased! A very rective 'quotey' type of sales job. If you are lucky your a/c base will hit its own target. If you are not, you could be superman with the portfolio you get & not make target. Had to work with an internal sales trainer who was used to coaching v. junior level sales staff ( from the exponential growth of Dell days ) & was winging it, personally clashed with him which 'blemished' my image on next line manager I had to work with . Had 3 sales managers in 12 months ! . Managers r under a lot of pressure themselves & primarily 'bean count' but are nice people. List RRP's on the quoting systems were way higher than in the market price / web price. So even using say 40% discount in some cases appeared in the eyes of the buyer as just an 20% or so discount...what a mess. The new channel team also is eating up the old 'direct' install base...it's easier for a VAR/ISV/Reseller to sell Dell kit to an exisiting 'dell house' /hardware install base than say againsts competitie HP/IBM kit. this too could be a real challenge. It's a roll of the dice with the place. The recruiter there had genuine hopes for me,despite the fact that I only lasted a year in the company & the fact that she is there 10years + in the Dublin / Cherrywood + Bray sites, she had no clue on the massive adminstrative nature of the job. Usually excellent sales representatives are crap secretaries. Join a Dell / HP / IBM reseller instead ! Had to work on Multiple systems but I beleive now it is all on Salesforce.com

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5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance is great

Cons

Layoffs are always around the corner

1
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are good overall. PTO is generous and the culture is pretty good depending on your department. Dell has a lot of vendors it partners with that offer a lot of incentives. They put on many events which can break up the monotony after returning to office 5 days a week.

Cons

Commission payouts have significantly decreased since I started. They seem to change the commission structure every quarter which is frustrating. Quotas are inflated due to price increases across the industry. They continue to implement new KPIs which must be met in order to get promoted. So you're essentially having to constantly do more work for less pay.

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