Comfortably numb - Services Account Manager Dell Technologies Employee Review

2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Work-Life balance is excellent. This is a great company to "earn a living" at. There is not much push from management, or drive from staff, to do anything outside of M-F 8 to 5. If you have hobbies and/or a family, this is tough to beat in terms of time. Benefits are decent (more expensive to employee each year). Good coverage with many "customizable" options. You can taylor a plan to your needs. It is certainly expensive, but still cheaper than you could find on your own. Compensation is fair. Seems to be pretty much middle of the road. Have seen similar jobs for more $$ and for less $$. Other similar companies seem to pay about the same. Company has done a good job jumping on the green bandwagon with several new initiatives. Flexible Work Schedule - Plant a tree - Recycling programs - just to name a few.

Cons

A lot of change for change sake vs well thought goals. I have never seen a company react in this reckless manner. Senior management expresses a desire and middle management implements change without any thought put into the process. Often times sub-groups of an organization are in direct conflict with each other. Current downsizing and "selling off" of company does not provide any sense of job security. Employees are the first to be hacked away at when the investors are unhappy. Company does not re-invest in it's largest asset - it's employees. Business grows 3 times faster than head count. There is a saying amongst the lower ranks that Dell is one of the best at forcing attrition through miserable working conditions - no career pathing, no stability, high stress environment (90% of Dell employees on anti-anxiety prescriptions),lack of AC, outdated equipment, etc., etc. Far too many projects that are pushed as policy to pad a managers resume vs solving an actual problem. Real problems are rarely addressed in Dell's BPI process. Usually projects are implemented based on what the current senior management "buzz" happens to be at the time.

Explore other reviews about Dell Technologies

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very helpful and knowledgeable community, incredibly easy to talk to anyone in any part of the business. Gave me a wide range of experiences/projects.

Cons

Limited intern bonding opportunities when compared to Round Rock office.

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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