Great experience, but won't do it again, ever. - Technical Support Representative Dell Technologies Employee Review

3.0
May 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Relaxed, nice work environment, great peers and well organized.

Cons

Over the phone tech support, it's horrible. Way too many people doing the same job, creativity is not rewarded. Sometimes I felt like they were trying to brainwash me into a phone/schedule zombie.

Explore other reviews about Dell Technologies

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work Life Balance is great

Cons

Layoffs are always around the corner

1
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are good overall. PTO is generous and the culture is pretty good depending on your department. Dell has a lot of vendors it partners with that offer a lot of incentives. They put on many events which can break up the monotony after returning to office 5 days a week.

Cons

Commission payouts have significantly decreased since I started. They seem to change the commission structure every quarter which is frustrating. Quotas are inflated due to price increases across the industry. They continue to implement new KPIs which must be met in order to get promoted. So you're essentially having to constantly do more work for less pay.

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