Pros
Working for Delta in Airport Customer Service is constantly changing, as you never have the same day twice because the passengers are different day to day. In addition, the pass benefits are great--flying for free virtually anywhere in the world now thanks to the Northwest acquisition. That opened up Asia. You can go to Ireland one weekend, Singapore the next.
Cons
The Performance Leader position evolved into one that had A LOT of stress and pressure added to it, and I took a voluntary package because of it. In addition my corporate director didn't help things by only being concerned with numbers. The director forgot his subordinates were human beings. I saw him in the operation only twice in the time he was hired to the time I took the package (about 8 months).