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      Delta Air Lines

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      Delta Air Lines reviews

      dfw reservations agent-not what it used to be - Reservations Agent Delta Air Lines Employee Review

      2.0
      May 1, 2017
      Reservations agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, paid time off, good wage, travel around the world

      Cons

      Forced mandatory overtime frequently now Headquarters and HUB is located in Georgia, which holds the record for the most tornadoes and bad weather which leads to many delays and cancelled flights Delta keeps dumping more work loads on agents because so many left recently due to dissatisfaction with job back to back calls for hours on end. no option to perhaps respond to customer emails as a break OUTDATED TECHNOLOGY OLD COMPUTERS while they waste money on other expenses work at home agents are docked $260 a month to work at home so many people left that we can't used our paid personal time when we feel like anymore. People were so burnt out with the job that they were using it all up the first week it came out. nasty mean snide callers all day long angry about delta's policies like $200 change fees so they take it out on you all day long and you have to just take it. you can't be 1 second over your break time or your stats won't meet you will be given no choice as to the job you do because Delta will eventually make you do it anyways(online support, premium sales calls, manual reissues, etc) Delta allows medallion members to buy their status at the end of the year so now there's so many of them that it's back to back premium sales calls and most of them are mean so it makes you really hate your job To top it all off there's a survey at the end of your call where people can be extra mean and leave comments about you just to demoralize you some more JD Powers is now running Delta The only awesome department they had was the fraud department but they messed that up by putting incompetent people in charge of it therefore it failed dental plan stopped covering adult orthodontics I'm going on over 10 years now and can still only hold an early morning shift with weekdays off off which is a drag. You'll never get a good shift because all the baby boomers are hanging on. Seriously...11 years and can't get weekends off

      avatar
      Delta Air Lines Response
      9y
      Dear ‘DFW Reservations Agent’ - I read your comments with great interest and have shared with our Reservations, Customer Care and Digital Engagement leaders. As a current employee, I urge you to seek out a leader or your HR representative to discuss your concerns. It appears you have a lot of misinformation that is leading to some of your concerns. While I will allow your leaders to discuss all of your concerns with you personally, I do want to address that there is no “forced mandatory overtime” and your distress around agents leaving and dissatisfaction are unproven. In fact, our annual employee survey shows that 88% of our employees recommend Delta as a great place to work. All employees are empowered to manage their work-life balance, including their own career and using their personal time off or as a RES agent, cashing it out at the end of the year. This position puts our employees on the frontlines of customer assistance and therefore is not a fit for everyone. If you generally don’t like to work with customers or if you don’t feel that every call is an opportunity to assist a person, then maybe this isn’t the job that you really want. You have a lot of people who are ready to support and assist you, even exploring the facts behind the misperceptions you have (Really, Georgia does not even break the top 10 for most tornadoes by state). Thanks again for your feedback and we appreciate your 10 years at Delta. Wendy – Talent Acquisition Team

      Explore other reviews about Delta Air Lines

      5.0
      Jul 15, 2026
      Aircraft maintenance technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      a great environment workplace to learn

      Cons

      hiring process is a little extensive

      5.0
      Sep 18, 2015
      Flight attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

      Cons

      At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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      avatar
      Delta Air Lines Response
      10y
      Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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