2.0
May 14, 2012
Former employee
Boston, MA
Recommend
CEO approval
Business Outlook
Pros
The employee stand-by and buddy pass system is not too awful. The uniform is stylish. They provide accommodations for commuting to/from the airport. Management would address any/all concerns in a timely fashion.
Cons
The dress code is not strictly enforced on ALL employees. There is too much freedom going on with crazy hair colors, wild hair styles, and too many visible tattoos. Not enough recognition to employees for their efforts, so much for going above and beyond the call of customer service. Too many delays or flight cancellations, yielding unhappy customers.