Disgraceful company - Flight Attendant Delta Air Lines Employee Review

1.0
Aug 22, 2017
Recommend
CEO approval
Business Outlook

Pros

You make good friends. That's about it.

Cons

I can't say enough bad things about this company. I was here almost three years. I fell for the brainwashing and the "family" talk at the beginning. It wasn't until a year in that I started to see through it all. Employee morale is at an all time low. You are used and abused every single day. You work 12-14 hour days with no breaks, constant abuse and bullying from passengers, and in horrible disgusting work conditions. When you are reaching the 15 hour duty limit, you are entitled to walking away but most of us were bullied and threatened into staying. Say goodbye to ANY holidays with family at home ever again. Even memorial day, labor day, etc. During the summer you are forced to be constantly away from home as you work 100+ hours. One months this summer, I was home only 5 days, and that was without picking up any extra trips. You are punished for being sick. The company literally says they "expect" you to only be sick twice a year. Is this a joke? We work on disgusting, never cleaned airplanes filled with bacteria while passengers are coughing, sneezing, vomiting, all day long. We hardly ever sleep, and when we do, it is often interrupted by phone calls from crew scheduling. The long days, lack of sleep deprivation, and no breaks are incredibly hard on our bodies and unhealthy. But we can never get sick?? Oh and good luck seeing a doctor when you ARE sick, as Delta proudly boasts the worst health insurance in the industry. Every single time I picked up prescriptions, the pharmacists were embarrassed to tell me the cost, or often whispered it to me. They have told me that they never see costs this high, and when they do, it is with someone who doesn't even HAVE insurance. The passenger behaviour has gotten OUT OF CONTROL. This behaviour and this entitlement was single handedly created by Delta!! I showed up to work every single day on time, in my three years there I only called out sick four times. I came to work, I was kind and respectful to passengers , and all I received in return was constant abuse and disrespect from the passengers and company. Passengers would write in making up stories about you that never happened, hoping they'd get some kind of compensation. You'd be called in to talk to your manager about the write up and then you'd be punished for something that never happened!! The company NEVER had your back. Welcome to the "family" !!! The company will lie to you day in and day out. We are "innovation, expanding, fixing, improving. " Delta was never doing any of those thing. Its no wonder the staffing problems have gotten out of control, because all of the flight attendants are calling out sick. Why? Some of them are actually sick. Most of them just WANT TO BE HOME and do not want to work because of how horrible the conditions have become! The trips have gotten worse and worse. The duty days are longer and longer, and without a union and contract things will only continue to get worse!! I left before I had to stand by and watch the company fall to pieces. You are nothing but a number here. All of us KNOW what is happening, some are turning a blind eye, too afraid to speak up. If you speak up and ask for respect and fairness, you are punished. Many are finally opening their eyes and waking up to the constant abuse and disrespect from the company. Unfortunately only a few of us are brave enough to speak up, or to leave so this company can no longer abuse you.

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Recommend
CEO approval
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Pros

Great company to work for and grow with.

Cons

Demanding schedule and requires commitment.

5.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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