The Core Values are strictly enforced among lower level employees, but higher level employees are given leeway to operate outside of the core values.
Can be a very stressful work environment in the contact center due to high volume of incoming contacts. Many employees feel as if they are “drowning” with no hope of getting caught up.
They have been many restructurings in the Marketing Department to the point in which people have had their jobs eliminated. Many of these people were very loyal companies and their jobs seemed to be removed without giving much thought.
Compensation is on the lower side, and you only have one chance per year to earn a raise. Negotiating for a raise outside of late December is often a losing battle. Employees have resigned from Delta based on compensation related reasons alone.
Things are not as transparent between management and lower level employees. This was a strength 5-6 years ago, but with the growth of the company there has been an increase in red tape.
Management seems to be willing to work with certain employees on scheduling matters more than others. There are hints of favoritism in certain departments, which results in employees losing faith in their managers.
High level of burnout among lower level employees.