Notifications

Delta Defense

Delta Defense reviews

Great people, but unrealistic targets - Customer Engagement Representative Delta Defense Employee Review

3.0

Jan 5, 2024

Customer engagement representative

Recommend

CEO approval

Business Outlook

Pros

This is overall a good job with the option to work remotely. The customers are great and if you support the second amendment you'll love this job. The benefits are good too.

Cons

Over the last year, there has been more competitors targeting Delta/USCCA pretty aggressively. Due to this, call volumes have skyrocketed and the customers who call in are no longer pleasant. What seems unfair is the phone representatives have metrics to meet which is of course reasonable to have goals, but they are continuing to raise them while not giving us a sure fire way to meet them. If we don't "Save" a member from cancelling it counts against us, yet everyone who wants to cancel is calling due to the allegations made against the company that the company doesn't directly address making it impossible for them to be "saved". On top of that, there is a separate department for "saving" members that get paid 4 dollars more an hour (this information is publicly available on the company website) yet we are still required to do their job because the company won't hire more people for their department. They have a hard job don't get me wrong, but they are getting compensated more to do it meanwhile we are doing their job on top of our job and not getting the compensation they do. How does that make sense?

Delta Defense Response

Thank you for sharing your feedback and experiences about working at Delta Defense. We're pleased to hear you appreciated the remote work option and the benefits we offer. We understand that the growth of our industry can present challenges, including increased call volumes and competition. It's important for us to adapt and evolve to effectively serve our members, meet our goals, and grow as a company. You've raised valid concerns about balancing responsibilities between our Customer Engagement and Member Retention teams. We want you to know that we're taking action to address this. We're currently in the process of expanding our team to handle the call volumes better and share our responsibilities more evenly. This will improve the workflow and enhance our overall service to our members. We address problems head-on, and we are currently addressing staffing appropriately and transparently, always keeping the best interests of our members and employees in mind. We appreciate your advice to management. Your feedback helps us to continuously improve and ensure that Delta Defense remains a most loved workplace. We wish you every success in your future endeavors.

Explore other reviews about Delta Defense

5.0

Mar 16, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not sure why there are so many bad reviews. I work at the headquarters and it’s wonderful! I have worked at a few companies and there is a night and day difference - Work life balance is great - Wonderful coworkers - Great work/team building outings - Leadership invests in professional development - Lots of opportunities to be in West Bend, all paid for by Delta - Delta is very picky with who is hired to ensure everyone fits the culture - Everyone is super kind and easy to get along with. Also, everyone is very skilled - C suite is very open and honest. Company wide meetings every week that allow everyone to be informed on what is happening. - Benefits are amazing: yearly stipend, generous pto (no problems using it), hybrid or wfh options, good health insurance, USCCA membership, good pay - The dress code is very casual - Paid time off to volunteer! Plus donation matching - The owners are VERY generous

Cons

- The hours can get long some days - Very open floor plan at HQ. This can be a pro or con depending on preferences - The CEO isn’t super involved in day to day operations - Not a con to me, but you must be supportive of the second amendment and feel comfortable around firearms. - If you are someone who likes to do the bare minimum, this probably isn’t the place for you - You will need to pass the culture test and write a values essay. Again, there is a high standard for hiring.

Delta Defense Response

2mo

Thank you for the 5-star review and for being part of Team Delta Defense LLC! We’re glad you’re experiencing the work-life balance, kind and skilled coworkers, strong benefits, and the open, honest communication we work hard to build through weekly company-wide meetings. We’ll keep investing in professional development, team connection, moving forward with Culture 2.0, and support across the business so our people can thrive while advancing our mission. We strive to take care of those who take care of members and our mission. We know the value of investing in our team members, and we are excited about all the opportunities ahead in 2026!

3.0

Mar 15, 2026

Sr. account executive

Recommend

CEO approval

Business Outlook

Pros

Good culture at corporate level

Cons

No support or culture at the local level- pretty much on your own. No Back up. Be prepared to work 7 days a week at all hours of the day or night.

Delta Defense Response

2mo

Thank you for sharing your experience and for your time with us. We are always evolving in how we support our Sales team, including dedicated leaders in each geographic region and stronger local coverage, so team members are supported. We also want to clarify that we pay based on national pay markets, and that Sales roles include uncapped performance-based commission. Thank you for your time with us. We hope you have found happiness and success since your departure.

See reviews by: Helpful|Rating|Date|All

Delta Defense reviews Delta Defense Customer Engagement Representative reviews Delta Defense review

Delta Defense

Great people, but unrealistic targets - Customer Engagement Representative Delta Defense Employee Review

Explore other reviews about Delta Defense

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches