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      Deltek

      Engaged Employer

      Deltek reviews

      Customer care Union Square - Customer Care Analyst Deltek Employee Review

      1.0
      Nov 10, 2017
      Customer care analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good atmosphere within the team. Good place to start your career in IT support. Free drinks and snacks. Deltek offer good benefits.

      Cons

      Management is poor within the Customer Care team. Case load is too high. All analysts are on around 50-60 cases each and over worked. They hire new people who come in higher up (more money) with less experience, rather than promoting within the team. No support on how to progress at Deltek. Salary is awful and sometimes have to work long hours to meet targets.

      Explore other reviews about Deltek

      5.0
      Jun 15, 2026
      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management of hours and benefits keep me happy. Engaging remote presence

      Cons

      Salary could be better. Training for some products is non existent and reliance on AI is very high.

      3.0
      Jul 1, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative team, supportive manager, flexible work environment, and opportunities to learn new technologies.

      Cons

      Project priorities changed frequently, documentation could be more standardized, and communication between departments could be improved.

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