Declining company culture - Anonymous employee Denver Mattress Employee Review

Thank you for taking the time to provide feedback about your experience working for Denver Mattress. I take these concerns seriously. However, I want also to take the opportunity to provide some perspective for you. To not get too lengthy in my response I will do so in bullet point fashion. • Performance is indeed one of the ways we measure success within our organization. We believe that setting performance goals allows us to drive growth and achieve results in the competitive market. It also allows us to measure how our customers’ needs are being met from a distance. • It's also crucial to recognize that our goals have increased over the past couple of years due to unprecedented market conditions. As a company, we strive to adapt and respond to changing dynamics, which may require setting higher targets. This is done to ensure our business sustains and remains competitive in the marketplace. • It can be frustrating to relearn training materials, but change is inevitable, and to say that we change the training materials every six months to one year is hyperbole. I have been with Denver Mattress for nearly 20 years and have only seen a handful of pivots in regard to our sales approach. • Regarding the issue raised about guidance and development, we understand the importance of providing support and guidance to our employees. While Regional Managers primarily communicate with Store Managers, we have various channels in place to assist all team members, including Assistant Managers. We encourage open communication and are always looking for ways to improve upon our leadership development initiatives. • Lastly, we would like to clarify that we wholeheartedly embrace the effectiveness of a planner as a tool for better organization and productivity. We provide planning materials to all our employees free of charge, as we believe that having a structured approach can contribute to individual and team success. We also believe in preparing our employees for success in the future whether it be with us, or with a different organization. Planning and task management are skills that will assist you in almost any career path. I suggest you lean into this practice rather than away from it. I am glad that your experience with Denver Mattress was not entirely negative. I was pleased to read that you found the schedule to be consistent and the pay to be satisfactory. I am confused that you find our company culture to be declining, and I wish you would have reached out before you decided to leave. Once again, I appreciate your feedback and understand that there is always room for improvement. We continuously strive to create a positive, meaningful, and rewarding work environment. Additionally, we endeavor to provide opportunities for growth, development, and career advancement. If you have any specific suggestions or concerns that you would like to discuss further, please feel free to reach out to me directly at 303-566-8177. I wish you the best in all that you aspire to do.