The best part about working at Devoted Health is the people. - Bilingual Member Service Representative Devoted Health Employee Review

5.0
May 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Comprehensive Health Plan for you and your family. 401 Retirement Plan. Generous PTO and Paid Holidays. Mental health resources like Lyra. Time off to vote. Mental Health Days Off. A committed Leadership providing tools and resources to improve your engagement with your role and reach out team goals. A Supportive supervisor team who cares about your expectations & feelings; and willing to help you when ever you need to. We have Over Time (1.5) option during the week and weekends if you want to make extra money and support members. As a Bilingual Guide I advocate for the Hispanic community member teaching them how to navigate a Medicare Plan. During the pandemic, we've been working from home (full remote), also Devoted gives a bonus for telecommunications every month. You receive goodies from your leadership team on special dates like Christmas, Halloween, a winter vest, t- shirts, cards. Devoted works with the latest software, programs and provides all latest technology equipment available with a great quality. Performing over the expectations and meet team goals, you are eligible to get some incentives like gift cards, books, goodies from Amazon. In 2020, I earned $50 dollars in Amazon and $100 Grubhub gift cards from Devoted. Leaders know that life happens if you need to leave early and get approved PTO at last minute like medical appts, immunizations, sick days, etc, 5 weeks of paid training to prepare you to deliver a world wide health care experience. You can shadow other departments if you would like to apply to other roles within the company. As a guide in Devoted Health, you have a competitive salary depending of your prior experience, and negotiation skills around the Boston area. We treat our members and co-workers like family, I'm proud to be a part of Devoted Health and represent its values delivering a special health care plan experience. Here, you are going to find a multicultural team from different backgrounds. We have our virtual happy hours lounge to build relationship within the team to connect with new hires and other guides, supervisors and leaders. Yearly salary review. If you are interested, you can apply as a Senior Guide after 6 months of being a Guide.

Cons

Unmatched 401 k Plan Retirement.

Explore other reviews about Devoted Health

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

3.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission to serve Medicare members well was clear, and the early culture reflected that. Teams were empowered, different leadership styles were welcomed, and people were trusted to solve problems in practical ways. There are still many talented and mission-driven people at the company who care deeply about the work and about members.

Cons

As the company grew rapidly, the culture began to change. Metrics have always been a focus, which is understandable in a performance-driven environment, but the emphasis increasingly shifted toward tracking activity and “effort” rather than measuring meaningful outcomes. Smaller assignments that once would have been handled with flexibility began to receive disproportionate attention, creating an environment that often felt more micromanaged than empowered. At the same time, accountability did not always appear to be applied consistently across leadership levels, which can be frustrating for teams that are being held to strict standards themselves. Frequent performance framework changes and constant iterations also created confusion and fatigue on the ground. In several cases, supervisor turnover concentrated under the same leadership should have been treated as a signal worth examining. Overall morale in parts of the organization has noticeably declined compared to earlier years.

5
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