Great company! Great culture! - Community Outreach Coordinator Devoted Health Employee Review

Working as a Community Outreach Specialist at Devoted Health in South Florida has been a rewarding experience. I enjoy building relationships with community partners, helping seniors access valuable Medicare resources, and making a positive impact every day. The role offers variety, opportunities for professional growth, and a supportive, mission-driven team that truly cares about serving the community.

Like many outreach roles, the position can involve frequent travel, evening or weekend community events, and balancing multiple partnerships and deadlines. During busy enrollment periods, the workload can become fast-paced, requiring strong organization and flexibility to meet community and business needs.

This is going to be a long review, because I wish I'd been able to find something more in-depth before coming to Devoted. I want others to have this, so they can make the best decision for their selves, and thus be as happy in their role here as I am.  Also, for many of us, joining an insurance company is going to the dark side...and I was worried. I'm also going to focus on specifically provider impacting things and not neccesarily patients. They absolutely matter, but you are looking at a new job, right? Pros. What's a pro to me may not be a pro to you. 1) Work from home; - I no longer have a commute. That being said, this is not a job you can do other things while working (ie, child care, laundry, etc.). You are on video all day. (I have heard other roles say they are able to take care of their children and do side quest while still getting their work done, they are not providers.) So examine what you need in a wfh job 2 ) Culture:  -They do want to take care of their providers (and other employees) and are constantly seeking ways to do that. I feel they will continue to improve.  They want to treat us like family. Now, I know we ALL KNOW that if a job listing says "family environement" or something along the lines, you run. They usally mean that they can use/abuse you and you won't complain because they're supposed to be your family and you just do these things for family right? "But Faaaamily!!" That is not the case here. They approve your time off. They approve the mental health day. They celebrate your wins publicly in your teams and sometimes more publicly in the company wide meetings. Your teams are small and informal in their chats. We call our MD collaboratives by their first names. One of our CEO, Ed, flat out said that he supports us setting our life priorities and work not being first. He listed his own, with work last, and told us to arrange our priorities in a way that matters to our life. While they want 100% while your on the clock, they do not expect 100% of your life.  - They want to treat our patients well, like family. You do actually feel empowered to do so. While, of course, you are expected to follow best practice/guidelines and what your specific role is designed for (primary care, vs cardiology, vs comprehensive visits..etc) if something needs to be done, order it. Do what is needed.  Drama; rather lack thereof: -This is probably a general perk of wfh, but I don't have to deal with anyone else's drama or be pulled into arguments between coworkers, etc. Nobody, who shouldn't be, is in anyone else's business.  Feedback; - You get feedback once a month (more often while in orientation). This was daunting coming from other jobs that did once a year and then always threw something out of left field at you as an issue. (I seriously got in actual trouble for being TOO QUIET while charting at work once). That doesn't happen here. I was super anxious and worried the first few monthly 1:1 feedback sessions, but they truly are about showing you where you're doing great and where you could improve without making you feel horrible. You leave the meeting feeling like you can take reasonable steps towards a goal that is actually in sight. It's NEVER massive improvement that feels like you'll never obtain. It's also always your direct manager, from your small team, that is giving you the feedback. Someone who has actually taken steps to get to know you and how you work, understanding everyone on their team is different and might need different strategies to meet the common goal.  4) Growth; -While I have not attempted to move. I'm told that I can apply for any position I feel I'm qualified for, actually be considered, and move if offered. I have seen/talked to MANY people who move within the company because something new interested them. That is huge for me. It lets me know that if I want to try a new specialty, it's possible. Or, if I maybe want to move into a slightly less front line role, it's possible. I don't know if every position offers this, but 4x10s is possible once you've been here a while. (Hopefully that stays if you transfer and already do them) Inline with growth, they do want everyone to have at least 5 licenses. That being said, I was hired with less and they decide which ones they would like you to pursue and pay for them.  5) CME: - They do have CME money and time for providers. I haven't put in to use it yet, being so used to it being denied in other facilities, but I have seen already that people do actually get to use their days and cme money. They just ask you request in a reasonable amount of time.  6) Patients (okay maybe a little mention); -The patients are great. Seriously. Can I say they NEVER are angry? No. But rarely, very rarely, do I end a day poorly because screaming and angry patients. They consistently say they are so happy with Devoted. It's so nice to hear and it makes you want to help keep them happy. 7) Mental burnout is greatly decreased: I don't spend my nights charting. I don't log off and have absolutely no energy for those around me, or a headache. Not having pajama time for work is so wonderful. 8) Strong teamwork between departments. I can contact someone in any department when needed and they are happy to help, kind, and things get done. No one is snarky because you need their help. If they can't, they point you to who might be able to.

Let me start by saying I really, really, like my job here. A lot. However, people looking at these reviews need a good picture so they can pick what is right for THEM. That being said, there is no such thing as a perfect job, anywhere. So seeing legitimate cons is important. Cons do not mean stay away from a job, but something that could definitely be worked on. I feel devoted is a place that wants to work on their cons, so a thoughtful list is important. My list is also only related to being a provider here. Not every role operates the same. 1) We are consistently told we are expected to be on and working before the start of our shift. Pulling a patient, going through the chart/prep, etc IS work. They expect this to all be done for your first patient before your start time. While it doesn't take hours to do, it is still work.  2) On the opposite spectrum, you pull your last patient up until 20 minutes before your shift end. (19 minutes and on, don't pull). However, all appointments are booked in 40 min slots. You may be staying late to finish. This is made worse if you pull linked appointments or interpreter appointments. All interpreter appointments are booked at 60 min. Linked appointments are back to back appointments, generally with spouses. If you pull interpreter linked appointments, you may be staying 2 hours late. (This honestly depends on manager. Sometimes they tell you to put them back and someone whose shift ends later gets them. Sometimes the manager says see them.) Of course, sometimes appointments go much faster than their booked amount, just like in any office, but this still is a huge possibility and has happened.  3) Since starting I have seen one decrease in the amount of time with patients we had, it was approximately a 33% time decrease (60 min to 40 min). It is a fear among many of us that as the tech continues to grow, we will continue to lose time, which will not actually make the job easier/ allow us to continue to connect with our members in the way that we are KNOWN for. There have been no announcements of this sort, but something to think about when considering taking this job. 4) Pay. Let's be honest, if you are no longer a new grad APP, you are likely taking a pay cut for these roles. So, determine if the pros outweigh the cut. I would honestly say it would depend on which job I was coming from. The one I left to be here, yes. The one before that, maybe not.