TOXIC TOXIC TOXIC STAY FAR AWAY - Medication Adherence Technician Devoted Health Employee Review

Hello! Thank you for taking the time to leave us a review and for sharing your feedback about your experience at Devoted Health. We are happy to hear you enjoyed our competitive health benefits and pay. We’re sorry to hear that you feel there was a misunderstanding or misrepresentation of the Medication Adherence/Pharmacy Technician position from the start. This is never our intention and we are sorry you feel this way. We understand that calling our members can be challenging at times. Our goal is to ensure that our customers receive the best possible service and timely communication regarding their prescriptions. However, we also acknowledge that the repetitive nature of these calls can be demanding. We consistently work to streamline our processes to make them more efficient and less repetitive, while still maintaining the high level of service our members need and expect. We regret to hear that you felt micromanaged in your role. Our aim is to foster a culture of trust and empowerment, where employees have the autonomy to complete their tasks effectively. However, we implement goals to ensure the highest levels of quality for our members. We acknowledge the importance of adequate management training, and our goal is to ensure that every team member has access to the necessary resources and support to excel in their roles. We appreciate your observation and feedback in these areas. Again, we are sorry to hear your experience was less than optimal. We take our internal culture very seriously and take strides to ensure our employees are heard, respected, and trusted. We thank you for your feedback and in turn we welcome the opportunity to speak to you more about your feedback. If you’d like to continue the conversation or discuss your experience, please reach out to Head of Clinical Pharmacy, Justin Bioc at jbioc@devoted.com.