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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      Toxic grievance and appeals dept management - Can't Say Too Specific Devoted Health Employee Review

      2.0
      Dec 18, 2023
      Can't say too specific
      Recommend
      CEO approval
      Business Outlook

      Pros

      The rest of the company is great, including the CEO.

      Cons

      Ridiculous production metrics harm the members and cause burnout. Management hires friends from a previous company as other review have said. Grievance manager uses threats and bullying to force people to do extra work and be on call. Large case loads and too tight turnaround time to resolve issues is causing a lot of depression and resentment. Hard to take PTO because of large case loads. Sarcastic and narcissistic sr manager. Badly run department is severely understaffed but no overtime is allowed. Run don’t walk from a job in grievance or appeals. No work life balance because all you will do on your time off is worry about losing your job.

      avatar
      Devoted Health Response
      2y
      Hello! Thank you for taking the time to share your perspective and experience with us. We’re happy to hear that you’ve enjoyed the senior leadership and a variety of aspects of Devoted Health. We regret to hear that your experience with direct leadership, day in the life, production and overall day to day seemed to be frustrating for you. Our mission at Devoted Health is to make sure all members are treated like family. Given Appeals & Grievances (A&G) provides services around time-sensitive and high-impact member requests, metrics are put in place to make sure we’re providing the best service possible as we promise in our mission. We recognize where this could cause extra stress and have focused on adding tooling and resources to help our employees to ensure their well-being is being taken care of, while also providing top tier service. At Devoted, we are proud and fortunate that our friends and/or colleagues from previous companies want to join us on our mission to improve the health and well-being of older Americans. While we encourage referrals, we do require any and all candidates to interview in the same process to ensure an objective decision is made before offer. We acknowledge that there is room for a different perspective or experience and would like to hear more about how this impacted your experience. @ The A&G Attendance Policy does state that there will be times throughout the year where we will need staff to work nights, weekends, holidays. This is common practice with the natural cycles within A&G industry, not just here at Devoted Health. As with many things at Devoted, we try to embrace an environment of continuous improvement! In 2024, we aim to continue refining how to best support a better work-life balance for the A&G Team. Thank you again for taking the time to leave us meaningful feedback in a variety of areas. As noted, we take our internal culture seriously and take strides to ensure our employees are heard, respected, and trusted. We recognize that all perspectives are different and we welcome the opportunity to continue the conversation. If you’d like to do so, please reach out to Janette Cagot, Sr. Director, Appeals & Grievances at jcagot@devoted.com.

      Explore other reviews about Devoted Health

      5.0
      Jun 10, 2026
      Marketing intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

      Cons

      - There are two office spaces for hybrid work- they are great facilities but there are only two

      3.0
      Mar 4, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The mission to serve Medicare members well was clear, and the early culture reflected that. Teams were empowered, different leadership styles were welcomed, and people were trusted to solve problems in practical ways. There are still many talented and mission-driven people at the company who care deeply about the work and about members.

      Cons

      As the company grew rapidly, the culture began to change. Metrics have always been a focus, which is understandable in a performance-driven environment, but the emphasis increasingly shifted toward tracking activity and “effort” rather than measuring meaningful outcomes. Smaller assignments that once would have been handled with flexibility began to receive disproportionate attention, creating an environment that often felt more micromanaged than empowered. At the same time, accountability did not always appear to be applied consistently across leadership levels, which can be frustrating for teams that are being held to strict standards themselves. Frequent performance framework changes and constant iterations also created confusion and fatigue on the ground. In several cases, supervisor turnover concentrated under the same leadership should have been treated as a signal worth examining. Overall morale in parts of the organization has noticeably declined compared to earlier years.

      5
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