Things are changing, its starting to feel like a sales job, everything going downhill since NBAs - Member Service Guide Devoted Health Employee Review

Hi there, Thank you for all your work and dedication as a Member Service Guide the last several years. We are happy to hear that you’ve enjoyed some of the benefits we offer – health insurance and internet stipend – as well as the time off policy, but we’re sorry to hear that you’ve been affected most recently by some of the responsibilities in the role. Going above and beyond to support our members has always been at the heart of what Guides do. We don’t just solve problems—we take the time to understand each member’s needs and help them navigate any challenges they may face down the road. This includes connecting with members and using technology and data to better understand their needs, helping them find a doctor or specialist who aligns with their values and preferences and listening closely to recognize when extra support from our clinical partners could make a difference. Thank you for your perspective on compensation, also. We pride ourselves on offering a robust total compensation package for all Member Service Guides that includes competitive base pay, quarterly bonuses, equity, and company-paid benefits, ensuring all team members are valued for their contributions, skills and experience. We know it takes time to leave us feedback and your perspective. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each perspective is different and we welcome the opportunity to hear more if you'd like, so we can learn. If you’d like to continue the conversation, please reach out to Michelle Mulcahy @ mmulcahy@devoted.com. Thanks again, People & Talent @ Devoted Health