SINKING SHIP! - Corporate Account Manager DigiCert Employee Review

1.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Many of the people who work there.

Cons

DigiCert is making some of the same mistakes Symantec made and they don't listen to those who have been screaming it for years. Quality is falling at a steady rate but they are only interested in selling products that are not ready while hoping Sales and Validation/Support will just figure it out for them, and treating the Validation/Support department like they are not responsible for the success of the company. I switched roles because of their excitement in reinvigorating the Sales department and was doing fairly well from what I’m told. I mean, I learned Apttus pretty well and not everyone can say the same. I’m not trying to make excuses, but only 6 months later they let me and dozens of others go with the lowest severance packages I’ve personally ever heard of, which they justify because it’s based on the low compensation plan that they also instituted, maybe for this potentiality. I had worked there for almost 10 years, and I dunno, it just feels insensitive. They did not brainstorm with current management to find a plan that fits the nuances of the unique business. Unfortunately, other people's jobs were the wager. It has been painful watching them repeat Symatec's mistakes while neglecting Validation/Support and instituting changes that do not fit DigiCert's unique model IMO. Change can be great, but this was poorly planned IMO. Perhaps it is not surprising, considering some of the leaders' track records with other companies. Have you been happy working there? Because you're not protected by waiting for them to fire you and offer you severance. At least I'm forced to find something fulfilling now.

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DigiCert Response
2y
Dear former DigiCert employee, First, thank you for almost 10 years of service to DigiCert. We appreciate your work and your contribution to growing the company in that time. We understand how difficult change can be and the changes made to our Sales area were painful and tough. And, after so many years with the company, separation can especially challenging. If you have additional feelings or thoughts about how changes occurred, or you would like to elaborate on your advice to management, please feel free to reach out to the DigiCert People team. Regards, DigiCert People Team

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5.0
Jun 30, 2026
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Pros

- Fabulous executive team with a wealth of diversity of thought - Structured goals, high expectations - Colleagues who consistently raise the bar to create a high-performance culture

Cons

Move fast and break things! The environment is competitive and demands only the best from every team member. Not a con, but be prepared to give it your all at DigiCert.

2
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DigiCert Response
4d
Thank you for sharing your experience. We’re happy to hear that you value our leadership, clear goals, and the high-performing culture created by colleagues who challenge and support one another. We also appreciate your perspective on the pace and expectations. We intentionally foster a high-performance environment that challenges our teams to do their best work! While that environment isn't for everyone, it creates meaningful opportunities for growth, impact, and continuous learning. Thank you for recognizing the importance of authentic leadership and for taking the time to share your feedback.
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I have loved my team and manager since day 1. I stay because DigiCert continues to provide me with professional development opportunities. I began as a file clerk and now manage a team doing complex operational efficiency work. They supported me through an MBA and each year I take at least one course and attend at least one industry event to help expand my skill and reach. The pay is average, BUT when you add in the value of the above-average benefits, the total remuneration package is great.

Cons

DigiCert is owned by Private Equity. If you have not worked for a PE portfolio company before, it means they focus solely on making money and stripping out what they deem as fluff (which I deem as retention levers, like company parties and swag).

4
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DigiCert Response
3w
Thank you for sharing your experience. We’re delighted to hear that you’ve felt supported by your team and manager and have been able to grow your career through professional development opportunities. Stories like yours reflect our commitment to helping employees learn, grow, and reach their potential. We also appreciate your candid feedback regarding company priorities and culture. While strong business performance is important, our purpose is rooted in helping create a more secure digital world and advancing our vision to be the global leader in digital trust. Feedback like yours helps us continue to evaluate how we communicate our goals and maintain an engaging employee experience. Thank you for taking the time to share your perspective. If you ever have additional feedback, we're listening! Simply reach out to people@digicert.com and a member of our team will get in touch.
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