Pros
I haven't seen many reviews on here about the Digital Cheetah support team, so I thought I would write a little about my experience. When I came to this company, my only prior experience in technical support had been in a call center, so this was my first real help desk gig. I have learned a ton in almost 2 years about working in a software company, and would definitely recommend this as a great first job for anyone who is looking to work in this field. The support manager is kind and a great team leader, and everyone on the team is a true team player. The clients that we work with are mostly staff members at volunteer organizations, and have been great to work with as well - this is not your typical tech support job where you will be screamed and cursed at by angry customers who want a refund. The CEO is friendly and funny and will take the team out for happy hour drinks. Digital Cheetah is also very accommodating about requests for time off and offers a good benefits package.
Cons
Sometimes there can be stressful situations to resolve, however, this is standard for any technical support role.