Supportive culture - Associate Technical Support Engineer Digital.ai Employee Review

Digital.ai has a strong and genuinely supportive leadership team that makes it easy to succeed and feel valued from day one. The work-life balance is excellent, and the compensation package—both salary and commission—is competitive for the market. The downtown Raleigh office is in a great location, offering plenty of energy, convenience, and places to grab food or meet with colleagues. Overall, it’s a welcoming environment with a great culture.

None so far—I’ve just started, and everything has been positive.

The people. Some of the best people I have ever worked with. That includes HR. It has been a team effort from day 1. The pay is reasonable, the opportunity to win seems to be not so far away and you get credit when you shine. My managers never bothered me and allowed me to work, solve problems without unnecessary micromanaging and politics. Ultimately, they do care about their employees and don't pit team members against each other like the "FAANGS".

Too many titles outside of engineering. Work there long term, then watch your 401k grow at a snail's pace since there is no matching. There is no tuition reimbursement either. There is almost no emphasis on career development and no clear paths to progress. You have to be super aggressive with your own career planning. They took away U***y, which was very useful for self-training. 2-3 years is enough time there before you realize you might be boxed in.