Hesitation is Defeat - Senior Customer Success Manager Diligent Employee Review

Thank you for your comments. We’re glad to hear about the areas you appreciate and think are going well and we will focus on continuing that! We were sorry to hear your other comments. We are and have been intensely focused on driving the greatest possible impact for our clients. That has meant a number of strategic changes to our business, including tailoring our organizational structure around our clients’ needs to meet them even better. We’ve considered these carefully for many months and have done everything we can to minimize disruption for our people, while continuing to provide clients with the concierge-level service they know and trust. We know that change is never easy, and there can be naturally be bumps along the way. But we have made a concerted effort to make things as seamless as possible and improve as we go. Ensuring all our colleagues feel fully supported is one of our most important priorities. We want everyone to feel like they can develop meaningful career pathways, and we’re constantly looking for opportunities to expose all of our people to skills training and new responsibilities. If you ever feel that we can be doing more on your behalf, we absolutely want to hear it directly, either through your manager or at HRconfidential@diligent.com. We appreciate your thoughts and service to Diligent. - Avigail Dadone, Chief People Officer