Good ambition, poor execution - Anonymous employee Diligent Employee Review

2.0
May 8, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Diligent has some very talented people, and is in a strong market position. Employees are generally well compensated and the company seems to genuinely want to be an ethical employer.

Cons

Unfortunately, the company is poorly run from the top down. Planning is almost always after the fact. They closed the Christchurch office (primary dev centre for the only product that actually turns a profit) and then asked the people being made redundant to figure out how to implement this change. The product is grossly under-resourced, leading to constant firefighting.

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Diligent Response
4y
Thank you for sharing your perspective with us. We certainly agree that our people are a huge part of what make Diligent an employer of choice, and we strive to ensure all our team members feel valued and competitively rewarded for their efforts. To your specific feedback, our decision to close our Christchurch office in New Zealand was made only after extensive analysis of how best to enhance collaboration across our team and drive greater impact for our clients. In fact, the feedback we were hearing was that it was difficult for employees to collaborate in real-time and move with agility due to vast time zone differences. We don’t underestimate how difficult these changes were for any team member who was impacted and took every available step we had to support them. More broadly, this year we have made it a focus to cascade goals throughout our entire organization to promote greater strategic clarity and alignment. If you have more specific ideas or suggestions on how we can improve and better support you, please speak with your manager or ELT member so we can be responsive to your concerns. You can also email us anonymously at HRconfidential@diligent.com. Thank you again. -Avigail Dadone, Chief People Officer

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Jun 26, 2026
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Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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