Great company, great benefits, and room to grow! - Director of Customer Success Diligent Employee Review

5.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, as they really care about their employees. Vacation time and extra recharge weeks, plus work from home flexibility provide wonderful work like balance. The company encourages growth and fosters lots of opportunities for movement, recognition, and rewards those that do well in their roles. Company culture is great, even with offices around the globe I still feel apart of the bigger picture.

Cons

As with a lot of larger companies, sometimes there is a lot of red tape to get things done. Too many departments to go through to get an answer. Turnover can be challenging as there are always new people getting trained in departments, which can slow down progress.

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Diligent Response
3y
We are so glad to hear you are enjoying the ever-growing list of benefits at Diligent. Work-life balance and creating opportunities for movement within the business have been some of our top priorities. We have so many talented team members, we want to invest in them and keep them growing both personally and professionally. To your comments around internal processes, we hear you. With our acquisitions and integrations, we recognize that we’ve got some work to do to streamline our internal processes and we are actively working on this. If you have any specific ideas or suggestions on ways we can improve, please do share them with your manager or member of ELT. We appreciate your dedication and commitment to Diligent and our clients! - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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