Diligent

2.0

Feb 23, 2023

Recommend

CEO approval

Business Outlook

Pros

- Diverse teams with great team members to learn from and collaborate with. Opportunity to expand your network cross departments. - Flexible work arrangement: 50% WFH / 50% office - Brand new building, very central location - Good efforts to set up social clubs/events - 2 extra "recharge weeks". - Opportunity to develop knowledge about Audit/ Risk/ Compliance

Cons

- Unrealistic targets (especially during the current economic situation and/or different markets). All Reps reviewed on the same target benchmark which is unfair (ie. Performance of 100% outbound reps should not be evaluated the same as reps getting mostly product requests). In addition, you will be required to make up targets when talking time off. - Very siloed Marketing and Sales activities and abysmal marketing management leading to poor overall results. More accountability, empathy and understanding at higher levels could solve a lot of issues. - Higher management seems to be very disconnected from the environment and the difficulties faced by reps. Extreme pressure applied while not considering team's frustrations and points raised. - Competitions set up misleadingly. Ex: tournaments with considerable monetary prizes (different from commissions) mentioned since the start. Unfortunately, it can take 4 months and counting to get your prize, even when you ask for updates. - Direct managers are under very high pressure from above, leading to dreadful work atmosphere. Beware of burnouts and poor mental health. - Direct impact from negative atmosphere : very high turn-over (up to 10 people leaving under a 3 months period, out of 30ish people). - Basic training in place, not very suitable for the knowledge and skills required. Training tailored specificaly for R&C could be greatly beneficial due to the number of different solutions involved. - Entry job with virtually no opportunity for career progression unfortunately. Fine if you plan on staying SDR.

Diligent Response

Your thoughtful and honest feedback is greatly appreciated. We certainly agree that our team members at Diligent are intelligent, helpful and driven individuals who help us all grow individually and as a business. We’re also glad to hear that you appreciated our flexible work options, competitive benefits, and the vibrant social events we offer to help build camaraderie among our colleagues. That said, we’re very sorry to hear your other comments regarding areas where your experience was not as positive. This description is not reflective of the positive and growth-focused work environment we strive to create and we are actively working to address some of the challenges associated with our high-growth and rapid change. Here at Diligent we have big ambitions, including high performance expectations, but we never want our team members to feel that their goals or workload is overwhelming or unrealistic. We realize that each department may have different things they are working to improve, and we’re actively investing in resources and processes to better the employee experience with strategic hiring of new team members, intentional coaching for both personal and professional development, and more comprehensive onboarding and enablement training. We’re also working to provide better career development tools for our team members with standardized career progression models, and we continue to add new ways to better recognize our talented colleagues. As for your comments on senior leadership and your direct managers, we take these concerns seriously and would like to understand more context around your feedback. If you’d feel comfortable, please share the specifics with us through our confidential HR email, HRconfidential@diligent.com. Thank you again for sharing your thoughts. We truly appreciate your feedback and your suggestions for better supporting SDRs and enabling better engagement with management as we are always looking for opportunity to improve. Thank you for your contributions to Diligent, and we wish you all the best going forward! - Avigail Dadone, Chief People Officer

Easily accessible starting point for entering the Saas Industry - Sales Development Representative (SDR) Diligent Employee Review

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