HR Danger - Manager Diligent Employee Review

1.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Pro exist, but are irrelevant because of the cons.

Cons

The HR ticket system is not monitored. You read that right. Submit a ticket to HR about a concern you have (could be harassment, maternity leave, etc.) and it will not be handled or even acknowledged. There are dozens of tickets regarding inappropriate treatment from certain sales leaders - and nothing is done about it! Scary.

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Diligent Response
1y
We are concerned by your experience with the HR ticketing system. The HR ticketing system and e-mail inboxes are actively monitored, but if there was a breakdown in the process we would like to understand more from your experience. Please reach out to us directly at HRConfidential@diligent.com—this is a confidential mailbox with limited access to a small, dedicated team within HR, and I personally monitor it. I would sincerely appreciate the opportunity to connect with you directly so we can investigate this matter thoroughly. If you prefer, you can simply reach out to the mailbox stating that you’d like to connect, and we can arrange a live conversation.

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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