Area Sales Manager - ASM (Area Sales Manager) Dillard's Employee Review

4.0
Aug 7, 2017
Recommend
CEO approval
Business Outlook

Pros

As an ASM I get a lot of freedom to make the business grow using my experience and leadership skills. Dillard's is what you make it. If you care about what you do and always try your best, ask questions if you need help and are transparent with your team about expectations, it's a good role to take on. It's good to have experience as a Store Manager for the role I have in particular, because you are managing a staff of 25-30 people at any given time and acting as general store supervisor for your closing shifts. All upper management really cares about what they do and are supportive of my experience here. Dillard's is a debt free company and posting profits in what some consider the retail brick and mortar apocalypse, so there is something to be said for upper management attempting to stay ahead of the market, adapt and change.

Cons

-The infrastructure here is stuck in 1980! Our computer systems are out of date and so are our markdown and scheduling tools. -Health benefits are expensive and coverage is terrible. Super high deductibles and out-of-pocket expenses across the board so pray you don't ever get really ill or need a procedure. -Management needs to be held accountable for their actions and management styles. I've personally seen my coworkers speak down to associates and not treat them as equals and adults. I've actually lost a couple of associates because management disrespected them when I wasn't working. People work with you, not for you.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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