Horrendous and Toxic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - Assistant Manager Dillard's Employee Review

1.0
Dec 5, 2017
Recommend
CEO approval
Business Outlook

Pros

I Appreciated at least having income.

Cons

Everything!! Management playing favoritism, backwards systems and policies, unrealistic selling goals for sales team and no additional bonus if goals were made, (just get to keep your job). Very toxic environment that starts at the top and trickles all through management and gets aired out over the hard working sales people. Management is not held accountable for their mistakes or bad behavior. They don't do anything but gossip and flirt with salespeople. There is extreme intimidation shown to those less favored. Nothing in place to protect the sales person unless there is a manager that sees them as a favorite. I worked there as an assistant manager and saw sales people terminated just because another salesperson (who was a favorite by a manager) didn't like that person and no other legitimate reason. Everyone knew about it and nothing could be done. Don't work here because you will not have any protection, they will keep you from moving up if you do not kiss butt and you could be blamed for something you didn't do and no one will help you. Even the VP of the company came for a visit and you could tell he was the same way. So it truly does start at the top.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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