Dillard's Area Sales Management Program - Anonymous employee Dillard's Employee Review

2.0
Dec 17, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brand representative support. Attention from the buyers. Most of the buyers were courteous and engaging. Received a lot of feedback. Hands-on in interpreting sales and associate performance, inventory levels, and manpower. Definitely a plus for business-minded individuals who want to further his/her career in retail. Generous employee discount.

Cons

There was no autonomy in making management decisions which confused associates. Managers were no longer permitted or limited in making minor changes, received unwanted associate transfers, and manager training was not sufficient. Limited technology implementation. Sales per Hour (SPH) is hard to achieve when so many duties are imposed on the associates (sell, merchandise, stock, markdowns). Frequent and sometimes unnecessary corporate visits which detracted from the sales and pending work. (Average of 2 per month, the most experienced was 4 in one month). No work/life balance for managers. Excess of 60+ hour work-weeks. Frequent six-day work weeks.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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