Overworked, underappreciated, but nice discount - Sales Manager Dillard's Employee Review

3.0
Jan 27, 2019
Recommend
CEO approval
Business Outlook

Pros

-amazing discount in the store. Hardly an exclusions and your discount was good on sale too -Can be a fun work environment based on your associates and area (and if you are doing well) -not a desk job

Cons

-horrible corporate upper management that trickles down to store level -chastised & embarrassed if your sales are doing poorly -little direction or help to turn around sales from store manager (could be personal experience) -no training program

Explore other reviews about Dillard's

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Great customer relationship opportunity and good pay

Cons

Long and inconsistent work hours

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I gained good customer service and problem solving experience while working here. You learn how to multitask under pressure. I also gained experience gift wrapping(I found out I enjoy this part of the job a lot), shipping orders, and overall in store functions. I met many supportive and enjoyable coworkers while working here as well as memorable customers.

Cons

The main Cons of working here were: -Chronic understaffing -Too many responsibilities expected from one associate -Feeling unsupported by main management - Hard work and extra effort often goes unrecognized - High stress due to unrealistic workload expectations - Limited opportunities for actual feedback to management to actually improve

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