Great Pay but not much support from Head Offics and Store Management - Sales Associate Dillard's Employee Review

2.0
Sep 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Great Pay, Nice Atmosphere and Good Benefits, Challenging; you learn how to provide one on one customer service with customers and improve one on one customer relations.

Cons

Dillard's rewards you for being a top seller by giving you a small pay increase usually starts off at about 18% of your previous pay rate and you are expected to sell alot more to maintain this new pay rate. If not, you will get a pay cut which makes it an extremely competitive place to work. Associates stealing other associates' customers, complaining, and whining is commonplace at this store. If you ever go to dillard's and get bombarded by sales associates this is why. No one wants a pay cut. Straight commission or commission + salary would be alot fairer. When the economy went bad last year, alot of associates received pay cuts because business was bad. Dillard's doesn't really care about their employees. Area Store Manager are usually managing two to three departments at a time covering apprx 10-30 associates. They require alot of their area store managers without much reward. I've been associated with Dillard's most of my life as my mom was a manager there for 20 years and I was an associate there for a while. Most ASMs are under alot of constant stress and pressure.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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