I've literally gotten sick from stressing in this job - Sales Associate Dillard's Employee Review

1.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Experience, good starting pay, and there was a lot of really nice people here.

Cons

Now I STILL WORK HERE so I am not a ex - disgruntled employee. -Dillards as a company is a HORRIBLE one. But the people working here are fine, and nice. -You have to follow a ridiculously high SPH (Sales per Hour) and IPT (Items per transaction) and if you don't meet your quota (even an average of 20% lower than your goal, in 3 months, you get a decrease in pay or FIRED, even if the store your working at is slow. -Insurance? HA it is so horrible and premiums are skyrocket prices, it like you don't even have a paycheck anymore. -My health has literally declined from working here, I believe from the stress of trying to meet my goal -You HAVE to call and nag people to come back and buy more things they don't need. You have to almost force customers to become a client in "C@D" (Clientele at Dillards) and if you don't add one a week you get in trouble. -You have to open a credit application for a customer once a week and it's literally a matter of life or FIRED. -Forget asking Management to do anything. They are so "Busy" you aren't worth their time. They view you as a number anyway. They do not trust employees to do their job, they micro-manage the crap (excuse my language) out of you. I think to myself all the time "I worked in sales before and I know what I'm doing but they don't trust me enough to not micro-manage" -Company values? I don't think they even know what "value" means. -There are these people I like to call Sharks. It's like they literally race to each and every client and shove things to buy down their throat and if you like shopping alone? HA -If you need a flexible schedule, do not work here. They schedule a month in advance and require 2 months notice if you need something off. And if you try to take time off after you are already scheduled? Might as well quit now, your going to get fired anyway. -If you are late all the time you only get 8 chances of calling out, arriving late and clocking out early in a 6th month period. The 9th time means you are fired. -I would add more but this is already a daunting list.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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