In the end, it made me psychically ill to go into work. - ASM (Area Sales Manager) Dillard's Employee Review

1.0
Jul 30, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked for Dillard's for 9 years. In the beginning, there was growth. I started part-time, went full time, became a business manager, and eventually a sales manager 4 years ago. So, I did get the management experience.

Cons

As a manager, I saw my people get fired without warning, put against each other by upper management to fight to keep their job or for counter manager positions. I've seen my people be lied to, I've been lied to about promotions I was supposed to be getting, I've seen an affair take place between a store manager and a sales manager and the District Manager do nothing about it. I've seen sales managers steal and when reported the Store Manager turned a blind eye. Upper Management plays favorites.They do whatever they want. There is no HR department, therefore you feel trapped. There is really no rules because they decide when and who they apply to and when they don't. They don't train their people and then expect them to produce. Their motto pretty much is "just do it." When you do a good job, you get nothing. There are no bonuses, there is no appreciation. There is no plan for your development anymore. The current District Manager Assistant wrote belittling comments in emails and was totally unprofessional. He lied and avoided all communication once I expressed interest in growing with a cosmetic brand in a position that was a Dillard's position. They wanted me to recruit someone to fill my own position so that I could have the position I wanted.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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