Needs Improvement - Sales Associate Dillard's Employee Review

3.0
Jun 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Store Hours, Decent Pay (as far as retail jobs go), hour-long lunches, employee discounts.

Cons

Outdated computer systems, geriatric merchandise buyers (particularly in the home and lingerie departments) buying tacky/hideous/outdated/unsexy merchandise, managers who either micromanage or won't leave their office, misleading information given during the interview process regarding scheduling and the ability to "choose which department" you end up in. I'm a passionate, hard worker. During training, I was placed in a department that I was originally nervous about, but excelled in. I really loved that department and fell in love with it. I was so excited to work at Dillard's and I was consistently selling more than $250/hr in said department. I let my boss know that I definitely wanted to be in that department and told her how much I loved it. She put me in a few other departments. I think she thought I would do well in one of them, but I absolutely hated it. Finally, at the end of the training, imagine my surprise when I was placed in a department I hadn't ever even stepped foot into. I saw my $250/hr sales average plummet to nearly $40/hr. It was a horrible fit. I tried talking to management about it, and was ignored. I've really been trying to make the most out of it, but there is no money to be made in the deadest, most outdated section of the store. Most of our "customers" just took a wrong turn on their way to the bathroom. They claim to pay "the big bucks" but it is only "the big bucks" to someone who has never actually made "the big bucks". Managers and employees can be very catty at times.

Explore other reviews about Dillard's

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great payment benefits and flexible schedules

Cons

long-standing hours and sometimes overnight work or very early mornings for inventory

1.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is that you can expect there won't be any. So, transparency.

Cons

Annual raises for salaried employees are minimal, often only 100–500 dollars per year, regardless of performance or inflation. Salaried roles are consistently compensated below industry standards for comparable positions. Management routinely solicits employee input and feedback, then consistently ignores it, making requests for opinions feel performative rather than genuine. Excessive favoritism is openly displayed, accompanied by constant gossip, drama, and office politics that undermine professionalism and team cohesion. Leadership culture normalizes poor treatment by implying that if everyone is miserable together, the situation is acceptable. The company shows little concern for employee health and safety, pressuring staff to work in unsafe conditions because “it was done before.” Employees who raise workplace health concerns or request alternate work arrangements for health reasons are consistently penalized rather than supported, effectively forcing them to choose between their health and their job. The building was shot at, and management waited several hours to inform employees and refused to let anyone go home, demonstrating a disregard for basic safety and crisis response expectations. Any non-vacation time off, including sick time, medical appointments, and other approved leave, can be held against employees and negatively affect promotions, raises, and recognition. Promotions and raises are often denied based on incomplete or misleading assessments of performance, while significant individual contributions and permanent fixes to long-standing issues go unrecognized. External or third-party training and professional development are not supported and, in some cases, are actively discouraged. Execs are only concerned about profits and never employee well being, morale, or happiness.

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