Great training and opportunities, but challenging customer interactions - CSE Discover Employee Review

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

Explore other reviews about Discover

3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Before Discover fully merged with Capital One, it was a great place to work. There were great benefits and the day to day moved smoothly.

Cons

After Capital One took over, there were constant changes, not enough information given to employees, and we were basically switching leadership all the time.

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, good benefits

Cons

Very stressful. Calls would come in nonstop with no time to take breather between calls. Pay is on the low end for what we have to deal with.

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