Managers were amazing - Collections Account Manager Discover Employee Review

2.0
Jul 11, 2016
Recommend
CEO approval
Business Outlook

Pros

You will make some amazing friends in that place. Im talking life time friends with co workers and lower level management.

Cons

RIDICULOUS bonus pay structure. They change the rules EVERY SINGLE DAY for what you can and cant do on collections calls. It is an extreme amount of pressure to work in collections and Discovers upper management did not care one iota about the reps. And the health insurance costs were EXTREME like more than half my paycheck was taken by insurance alone.

Explore other reviews about Discover

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance when compared to other companies.

Cons

Leadership at the top level is very secretive and not so open about the decisions

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, good benefits

Cons

Very stressful. Calls would come in nonstop with no time to take breather between calls. Pay is on the low end for what we have to deal with.

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