Pros
They have THE best benefit package of any employer I have ever worked for. The benefits are why most people stay. Made a lot of friends.
Cons
Extreme micro management on the credit card side. Policies, structure and how things are done or should be do e change, a lot. It felt sometimes that we were in the dark because we would be do I g things one way, get in trouble becuase they changed it. Productivity and stats were a nightmare. They claim to care about the customer and the employee, but wanted us to get off the call quickly. That is not proper customer care or service. If a call takes 10 minutes, it takes 10 minutes. More apt to chastise for the things you are doing wrong then support and praise you for the good things you are doing right. Anxiety and stress factor city! Never had anxiety until I worked there. Now I suffer from it.