Customer Service - Anonymous employee Discover Employee Review

2.0
Mar 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Software is very user friendly..Surprise Bonus after winning JD Power! Diverse Environment. PTO is Average for banking industry.

Cons

Seniority or Loyalty doesn't mean anything. Pay should be better. Incentive aren't the same. Working harder not smarter. Call evaluation are subjective & not always fair. Focus use to be making it easy for customers and employees.

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5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team and great culture

Cons

Old tech stack but thats an opportunity for technologist

4.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Room to grow, encouraged to explore and prepare for new opportunities

Cons

Underpaid, project without full explanation or support

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