Inbound Customer Service - Anonymous employee Discover Employee Review

4.0
Apr 18, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good job to have, lots of promotion opportunities, good management, very successful training program, fun atmosphere, nice benefits, treat employee's well.

Cons

Call center job, inbound can be over whelming, too many calls, not enough reps, a lot of high school behavior,

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

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