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      Great place to work. - Customer Service Representative Discover Employee Review

      5.0
      Nov 18, 2014
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits (probably one of the best company's out there to offer such) and great co-workers. I was surprised by home fast you could move up. I feel like everyone is constantly moving to different departments to grow. This place is really laid back and the PTO is excellent. We also had an on-site gym, nurse, and café.

      Cons

      Being graded every week on your phone performance.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

      5.0
      Jul 7, 2026
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

      Cons

      Its collections the call flow process.

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