I work at the UPC. It's challenging, but you get rewarded for meeting your team goals! - Operator I Discover Employee Review

5.0
Dec 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Management and coworkers are super friendly. Great leadership. They value diversity, innovation. Room for promotions. Give you plenty of chances to succeed & help you develop skills. Motivational, with lots of rewards! Value volunteerism & have community projects throughout year. They try to be fair to everyone. Coworkers are valued. They treat you with respect and listen to your ideas. Great benefits!

Cons

At the UPC, they want speed with no errors. It's their mail center for statements & letters going out to customers. Post Office regulations. Everything has to stay in order. The machines need to run fast with down-time to a minimum. Very fast paced. Your time/productivity is tracked on the computer. Pressure & stress can build up. You just have to learn how to handle it. Average pay for the type of work - competitive.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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